Payment Policy
To ensure a smooth booking experience for your Sundarban adventure, Sundarban Bengal Travel follows a transparent and customer-friendly payment policy. Please read the following terms carefully before making a booking.
1. Booking Confirmation
Advance Payment: To confirm your tour booking, a minimum of 25% to 50% of the total package cost must be paid in advance.
The remaining balance must be cleared on the day of the journey at the time of pick-up or as per the discussion with our booking executive.
2. Modes of Payment
We accept payments through the following secure methods:
- UPI (Google Pay, PhonePe, Paytm)
- Bank Account Transfer (NEFT / IMPS)
- Cash Payment at our office or during pick-up
3. Cancellation & Refund Policy
If you wish to cancel your tour, the following refund rules will apply based on the cancellation date:
- 15 Days or more before journey: 70% of the advance amount will be refunded.
- 7 to 14 Days before journey: 50% of the advance amount will be refunded.
- Less than 7 Days before journey: No refund will be provided.
4. Important Notes
- Forest entry fees and guide charges are subject to government changes and are usually non-refundable once the permit is issued.
- In case of natural calamities or government restrictions (Strikes/Lockdowns), we offer tour rescheduling options instead of direct refunds.
- All refund processes take approximately 7-10 working days to complete.
5. Need Help?
For any queries related to payments or cancellations, please contact our support team:
Email: billing@sundarbanbengaltravel.com
Phone: +91 XXXXX XXXXX
Last Updated: April 2026